Privacy Policy

We understand the importance of privacy to our users. That is why we have adopted this Privacy Policy to outline how we collect, use, and protect the personal information of visitors to our website. This Privacy Policy applies to the website happyfamilystore.uk and any other digital platforms operated by our pharmacy.

By using this website, you acknowledge that you have read and agreed to the terms outlined in this Privacy Policy. We may update this document periodically without prior notice, so we encourage you to review it regularly to stay informed about any changes. Rest assured, any updates will not compromise our ongoing commitment to safeguarding your privacy.

What Does This Privacy Policy Cover?

This Privacy Policy explains how we handle personal information we collect about you. When we refer to “information about you” or “your information,” we mean any data that identifies you, including what is commonly referred to as “personal data” under applicable data protection laws, such as the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy does not apply to the practices of third parties that we do not own, control, or manage, including third-party websites or services you may access through links on our website. While we strive to collaborate with trusted partners who share our commitment to protecting your privacy, we cannot take responsibility for their privacy practices. We encourage you to review the privacy policies of any third-party websites or services you use.

Certain health-related information we collect may be regarded as “special category data” under the UK GDPR, requiring a higher level of protection. If relevant, we will ensure such data is handled in compliance with applicable laws and guidance from the Information Commissioner’s Office (ICO).

What Categories of Personal Information Do We Collect?

We may collect the following categories of personal information from you, as required for the operation of our pharmacy services and to comply with applicable laws, including the UK GDPR:

Identifiers: Such as your name, email address, postal address, phone number, and forms of identification (e.g., passport or driver’s licence if required for verification purposes).
Commercial Information: Including details of your purchase history and any related transaction data.
Financial Data: Such as payment information (e.g., credit or debit card details) when you make a purchase through our website.
Internet or Other Network Activity: Including your IP address, browsing behavior, and usage data when you interact with our website or digital platforms.
Geolocation Information: Such as general location data based on your IP address or information you provide during registration or purchase.
Health Data: Such as prescription details or health conditions that you share with us to fulfill your pharmacy needs.
Inferences About You: Based on your interactions with us to improve our services and recommendations.
Legally Protected Characteristics: Such as gender or age if required to tailor health advice or comply with legal obligations.
Professional or Employment Information: Such as your job title if voluntarily provided during inquiries or interactions.
Sensory Data: Such as voice recordings made during calls with our customer support team (where applicable and permitted).
Other Voluntarily Provided Information: Any additional personal data you choose to share with us, such as through feedback forms or surveys.

We collect this information to provide safe and efficient services, to ensure compliance with applicable laws, and to improve your experience with our pharmacy.

How Do We Collect Your Information?

We collect your personal information through various methods to ensure we can provide you with the best possible service:

Information You Provide Directly

You share personal information with us when you create an account, place an order, contact us, or use our services in any way.
This may include your name, address, contact details, date of birth, health information (e.g., prescriptions), and payment details.
If you provide identification documents for verification purposes (e.g., a driver’s licence or passport), you consent to our use of these images to deliver the required services.
In cases where a family member acts on your behalf, we may collect relevant information about you from them.

Information From Your Interactions With Our Services

We may gather details about your location, either based on your IP address or from location data shared through your mobile device or browser settings.
Data on your browsing activity, preferences, and interactions with our website may be collected using Cookies and similar technologies to improve our services and enhance your experience.

Information From Third Parties

Trusted partners, such as marketing agencies, analytics providers, or business affiliates, may provide us with additional data.
This could include details about how you interact with advertisements or communications related to our pharmacy or insights into your usage patterns on our platforms.

By collecting information through these methods, we ensure we can deliver safe, reliable, and personalized pharmacy services.

How We Use Your Information

We use your personal information to provide and improve our services, ensure compliance with legal requirements, and enhance your overall experience. This includes responding to your inquiries, processing your orders, and delivering pharmacy-related services through our online platform. We also communicate with you about your transactions, prescription reminders, general health information, and promotional offers, where permitted by law.

To personalize your experience, we analyze how you interact with our website to tailor content, services, and recommendations to your needs. For example, we may combine your information with data from other sources, such as vendors or analytics providers, to improve our services and provide targeted offers. Additionally, we use your information to facilitate technical support, provide software updates, and ensure our services meet your expectations.

Your information may also be used for essential purposes such as:

Complying with applicable laws and regulations;
Protecting health, safety, and welfare;
Maintaining transaction records and communications;
Protecting our rights or enforcing our Terms of Use.

We may contact you using the information you provide, such as your email or phone number, to share updates, health-related services, or wellness reminders. Please note that these communications may include unencrypted protected health information, which may carry some risk of unauthorized disclosure.

By using our services, you agree to the ways in which we use your information, in line with applicable legal requirements. Additionally, we may use de-identified or aggregated data for analytics and the development of new services or benefits.

How We Share Your Information

We share your information only as described in this policy and in compliance with applicable laws, or with your explicit consent.

We may share your information in the event of a business transaction such as a sale, merger, acquisition, dissolution, or reorganization of all or part of Happy Family Store. This includes sharing information during steps taken in anticipation of such events.

We are also required to share information in response to lawful requests, such as a court order, subpoena, search warrant, or to comply with applicable laws or regulations. Additionally, we may cooperate with law enforcement or regulatory authorities to investigate and address illegal activities, violations of our policies, or actions that could harm our users.

Within our company, we may share information across affiliates, subsidiaries, or with our parent organization to facilitate seamless service delivery. In cases where third-party companies are engaged to perform services on our behalf, we may share necessary information with them. For instance, we might share your email address and other relevant details with a company we hire to send and manage emails, or provide hosting services for our website and related applications.

We do not share, sell, or disclose personal information collected through our communication channels, such as text message programs, to third parties for their own marketing purposes.

Your privacy remains a priority, and we ensure that any sharing of information is conducted securely and responsibly to support the operation of our pharmacy and the services we offer.

Local Storage, Cookies, and Your Choices

We use browser local storage and Cookies to improve your experience on our website. These tools allow us to manage your preferences, identify you during your visits, and enhance how you interact with our services. While you can control local storage settings in your browser, disabling this feature may limit access to certain parts of our website.

What Are Cookies?

Cookies are small data files stored on your device (such as your computer, tablet, or smartphone) when you access our services. Similar technologies, like tracking pixels, work alongside Cookies to help us provide a better experience. Cookies enable us to recognize your browser, remember your preferences, understand how you use our website, and improve our services.

How We Use Cookies

Cookies help us in the following ways:

Identify and authenticate users on our site.
Analyze usage patterns to improve website performance.
Provide personalized features and functionality.
Support advertising efforts, where applicable.
Collaborate with partners to understand customer behavior.

Some Cookies are essential for the website to function correctly, while others enhance your experience or help us provide tailored content and advertising. For instance, tracking pixels may be used on public pages to analyze usage trends or support advertising campaigns.

Managing Cookies

Most browsers allow you to manage Cookies by:

Blocking new Cookies.
Deleting existing Cookies.
Adjusting how Cookies are stored on your device.

Keep in mind that disabling Cookies or deleting them may impact your browsing experience, requiring you to reset preferences or losing access to certain features.

Important Notes

Currently, our website does not respond to “Do Not Track” signals sent by browsers. For more information on managing Cookies or opting out of interest-based advertising, visit the Information Commissioner’s Office (ICO) guidance on Cookies.

Your privacy is important to us, and we encourage you to make informed choices about how Cookies are used.

Protecting Your Information

We implement a range of administrative, technical, and physical safeguards to protect the personal information you provide through our online services. These measures are designed to align with the sensitivity of the data being collected, used, or stored. While we strive to ensure the security of your information, we cannot guarantee the complete security of data transmitted over the Internet, including through email. We are not liable for unauthorized acts of third parties, such as hacking or other criminal activities.

It is also your responsibility to protect the devices you use to access our online services, such as laptops, tablets, or mobile devices. You should enable appropriate security settings and safeguards on these devices. If your device is lost, stolen, or misplaced, unauthorized individuals may access your account and personal information. To minimize this risk, we recommend that you:

Log out of your account before ending a session, especially on shared or public devices.
Avoid staying logged in if you will be inactive for extended periods.

Failing to log out or secure your device could result in unauthorized access to your account. By using our services, you acknowledge that we are not responsible for any harm arising from unauthorized access to your personal information due to insufficient security measures on your devices or failure to log out.

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law or necessary to resolve legal claims.

Your privacy and security are important to us, and we remain committed to taking reasonable measures to protect your information.

External Links

Our website may include links to third-party websites or embed functionalities such as social media plugins that allow you to log in, interact, or share information with us. These third-party operators may collect and process personal data about you, such as tracking your activity on our website through Cookies or other technologies. In some cases, these operators may also share personal information about you based on their own data collection practices.

Our company does not control the actions of these third-party websites or plugins. We provide these links and features for your convenience, but this Privacy Policy does not apply to their data collection and usage practices. For example, we use Google Analytics to understand how visitors engage with our website. For more information on how Google Analytics collects and processes data, please refer to Google’s Privacy Policy.

We are not responsible for the availability, content, or privacy practices of any third-party websites, plugins, or programs. We do not review, endorse, or accept liability for how these third-party operators handle your personal information. We encourage you to review their privacy policies to understand how your information is managed.

Children’s Privacy

Our online services are not intended for use by children under the age of 16, and we do not knowingly collect personal information from individuals under this age without appropriate consent. If you believe that a child under 16 has provided us with personal information, please contact us immediately so we can take appropriate steps to delete the information in compliance with applicable data protection laws, including the UK GDPR.

Control Over Your Data

You have the right to control how your personal data is used. At any time, you may:

Object to how we process your information;
Request that we update, correct, or delete your personal data;
Withdraw consent where processing is based on your consent.

To exercise these rights, please contact us at [email protected]. We are committed to addressing your requests in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we protect your information. By continuing to access or use our online services after updates are made, you agree to the revised terms of this Privacy Policy.

If the changes are significant, we may notify you directly, where required by law, to ensure you are aware of your rights and how your information is handled.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you believe your information has been misused, please contact us using the details below:

Address:
54a Broadway, Stratford, London, E15 1NG

Phone:
020 8534 2034

Email:
[email protected]

We are committed to addressing your concerns promptly and ensuring the highest standards of privacy and data protection.